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SERVICE ADVISORY

AS OF JULY 21 , 2021


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HOME DELIVERY UPDATES
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As of July 21st, 2021, we will be changing our Home Delivery policies to include the following:

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• A new $250 minimum for home deliveries + a $5.99 delivery fee. Orders that are $300 or more will have free delivery with no added fees.

• Home delivery will now only be available Monday-Thursday.

• Delivery windows have been revised to 8am-8pm.

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Order Cut Off Time Updates


Effective immediately, June 20th, please be advised of the following temporary changes regarding next day order cut-off times and same day delivery service impacting customers. These changes apply to all methods of order entry, including website, email, and phone orders:

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For all customers serviced out of our Bronx headquarters (NY, NJ, PA, CT, DE):

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• The order cut-off time for next day delivery service is now 10:00 PM

• Same day orders (also known as 2nd runs) will no longer be available, until further notice

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For all customers serviced out of our Boston area warehouse (MA, NH, RI, ME):

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• The order cut-off time for next day delivery service remains 11:00 PM

• Same day orders (also known as 2nd runs) will no longer be available until further notice

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For all customers serviced out of our DC area warehouse (DC,MD,VA):

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• The order cut-off time for next day delivery service as of June 20th will be 7PM

• Same day orders (also known as 2nd runs) will no longer be available, until further notice

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The success of Baldor depends exclusively on the success of our customers and partners. Our goal is, and has always been, to deliver quality you can trust, and service that delivers. We understand these changes may result in questions, and we are here to assist in every way that we can. If you would like to discuss how these changes directly impact you in more detail, please contact your Sales Executive, or reach out to our regional Inside Sales support teams at the phone numbers below. You can also email us through the form found here.

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For NY customers, please call 718-860-9100 Monday-Friday from 7:00 AM to 10:00 PM, Saturday from 7:00 AM to 4:00 PM, and Sunday from 2:00 PM to 10:00 PM.

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For Boston customers, please call 617-889-0047 Monday-Friday from 7:00AM to 11:00PM, Saturday from 7:00AM to 2:00PM, and Sunday from 4:00PM to 11:00PM.

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For DC customers, please call 443-733-3400 Monday-Friday from 9:00AM to 7:00PM, and Sunday from 3:00PM to 7:00PM.

WHOLESALE MINIMUMS, SERVICE COVERAGE DAYS


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Effective immediately, May 3rd, depending on your proximity to our warehouses, our new Wholesale order minimum will be $200. For further regions, this minimum can reach as high as $300. Our sales teams and product specialists are standing by to help navigate you through our amazingly broad product offerings. We want to work with you through any challenges these changes present and we appreciate you exploring new opportunities with us to achieve these new minimums. We also have a Small Business Account option available with lower minimums in select areas. Please speak to your sales representative for more details.

· Limiting days of service for our Northern and Eastern Connecticut region to Monday, Wednesday and Friday.

· Limiting days of service for our Upstate New York and Pocono PA Region Routes to Tuesday, Thursday, Saturday.

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